SHIPPING POLICY

Last updated: September 25, 2026

This Shipping Policy explains how orders placed through CuddleMew at viralmust.com are processed and delivered.

1. Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed.

Business days do not include weekends or public holidays. During sales, holidays, product launches, or periods of unusually high demand, processing may take slightly longer.

Once an order has been processed, it may no longer be possible to cancel it or change its delivery address.

2. Estimated Delivery Time

After processing, the estimated delivery time is:

6–10 business days

This is an estimate and not a guaranteed delivery date. Delivery may occasionally take longer because of customs inspections, carrier delays, severe weather, high shipping volumes, incorrect address information, or other circumstances outside our reasonable control.

The total estimated delivery time consists of the processing time plus the shipping time.

3. Shipping Destinations

CuddleMew ships to selected countries, including the United States and destinations in Europe.

Available delivery destinations are displayed during checkout. If your country or address cannot be selected, we are currently unable to ship to that location.

We do not deliver to addresses that are outside the service area of our available carriers.

4. Shipping Costs

Free shipping is available on eligible orders when stated on our website or during checkout.

Any applicable shipping charges will be clearly displayed before you complete your purchase. No additional shipping fee will be added after your order has been placed unless you request a delivery change that results in an additional carrier charge.

5. Taxes and Import Duties

Applicable taxes, customs duties, and import charges are included where indicated during checkout.

Customers will not normally be required to pay additional import charges upon delivery. If a carrier or customs authority unexpectedly requests payment, please contact us before making the payment so that we can review the situation.

6. Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take several business days to appear or update after the carrier receives the package. Temporary gaps in tracking updates do not necessarily mean that the package has been lost.

7. External Fulfillment

Orders may be prepared and shipped directly by one of our external suppliers or fulfillment warehouses.

As a result, packages may be dispatched from a location outside your country. If an order contains more than one item, the products may arrive in separate packages and on different dates.

8. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including the apartment or unit number when applicable.

If you notice an error, contact us immediately at snugglepupclients@use.startmail.com. We will attempt to update the address, but changes cannot be guaranteed once an order has entered processing or has been shipped.

If a package is returned because the address was incorrect or incomplete, or because delivery was refused or not collected, additional reshipping charges may apply.

9. Delayed or Missing Orders

If your order has not arrived within the estimated delivery period, please:

1. Review the tracking information.

2. Check that the delivery address is correct.

3. Check with household members, neighbors, or the reception desk.

4. Contact the local carrier.

5. Email us at snugglepupclients@use.startmail.com with your order number.

We will assist you in contacting the carrier or fulfillment partner and investigating the shipment.

A delay caused by a carrier, customs authority, severe weather, strikes, or another event outside our reasonable control does not automatically mean that the order has been lost. This does not affect any mandatory consumer rights available under applicable law.

10. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, please contact the carrier and check with household members, neighbors, building management, or any safe delivery location around the property.

You should also contact us promptly so that we can assist with the carrier investigation. Replacements or refunds will be considered according to the investigation results and applicable consumer law.

11. Damaged Packages or Incorrect Items

If your order arrives damaged or you receive an incorrect item, contact us as soon as possible at snugglepupclients@use.startmail.com.

Please include:

• Your order number;

• A description of the problem;

• Clear photographs of the product and packaging; and

• A photograph of the shipping label, when available.

Keep the product and its original packaging until we have reviewed your request. We will provide an appropriate solution in accordance with our Refund Policy and applicable consumer law.

12. Failed or Refused Delivery

If delivery fails because no one was available, the carrier may attempt another delivery or leave the package at a collection point.

Customers are responsible for following the carrier’s instructions and collecting the package before the applicable deadline. If the package is returned to us or our fulfillment partner, please contact us to discuss reshipment or any available refund.

Original shipping expenses and reasonable return or reshipping costs may be deducted where permitted by law and where the failed delivery resulted from an incorrect address, refusal, or failure to collect the package.

13. Your Consumer Rights

Nothing in this Shipping Policy limits any mandatory rights you may have under applicable consumer protection laws.

If we cannot deliver your order within an agreed or legally required timeframe, you may be entitled to request delivery within an additional reasonable period or cancel the order, depending on the applicable law and circumstances.

14. Contact Us

For shipping questions, please contact:

CuddleMew
65 Route de Beaujeu
69220, France
Email: snugglepupclients@use.startmail.com
Website: https://viralmust.com

Please include your order number so that we can assist you more quickly.